Our deep Sector Focus

We are helping key sectors thrive in a increasingly changing world

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Banking & wealth management

We help banks and wealth managers deliver their strategy faster and more efficiently

Creating adapting financial services organisations

BANKING AND WEALTH MANAGEMENT

With new entrants, changing consumer behaviour, new regulations and game-changing technologies and a volatile economy, Financial services has never had so much change to manage.

We support Financial services clients deal with many of their key challenges including:

  • Rapidly defining, mobilising and executing strategy
  • Programme and project mobilisation and acceleration
  • Introducing or enhancing agile capability at scale
  • Accelerating the speed, efficiency and effectiveness of the product innovation process
  • Customer experience transformation

Examples of our work

We supported the world’s leading investment banking Markets business in transitioning to a product operating model, working closely with teams responsible for building and maintaining their strategic trade management and pricing system in moving from being organised by capability to being organised by value streams. We implemented more effective, aligned, and collaborative planning and prioritisation, resulting in a 73% increase in flow velocity over the quarter and improved outcome delivery.

We used Agile methods to successfully accelerate LBG's ability to identify, design and deploy a new propositions into the market, increasing the speed to market by over 50%, productivity by 45% and staff engagement by 42%.

We supported Schroders Personal Wealth (SPW) with their agility journey, initially introducing agile ways of working to 100 colleagues in technology and subsequently broadening the initiative to the wider organisation. We designed the value stream operating model and introduced an agile culture. This enabled SPW to deliver more value through improved delivery and a stronger focus on prioritisation of business outcomes, primarily freeing up advisor capacity to give more advice to more people and converting more clients in the sales process. With our help, SPW was able to reduce marketing collateral, re-engage client prospects, increase conversion rate, and significantly improve client satisfaction.

We supported Hargreaves Lansdown to embark on an Agile transformation, accelerating the pace of change across the business from propositions development to customer experience.

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Insurance

We help increase their ability to meet the changing needs of their customers and take advantage of technology and data opportunities

Increasing agility and extract greater value from data

INSURANCE CHALLENGES AND HOW WE HELP

The insurance sector is going through a significant change as a result of increased competition, new business models and untapped data. ​

We support insurance clients deal with many of their key challenges including:

  • Rapidly defining and mobilising strategy for a function or organisation
  • Extracting greater value from the data insurers have
  • Accelerating or recovering programmes and projects
  • Increasing the pace, effectiveness and efficiency of how how insurers deliver change through introducing agile ways of working and operating models

Examples of our work

We introduced and embedded agile ways of working from the Exec to the delivery teams across the entire Digital, Tech and change portfolio including designing and launching a new operating model.

We worked with the Chief Data Officer at DLG Group to define the data strategy and begin to transform the function using agile ways of working.

We worked with the Global CRO to define and mobilise a new Risk strategy post Covid. We supported the team to gain greater transparency and ability to prioritise across regions for the second line risk function. Watch the video on YouTube.

Against a backdrop of changing structure and systems, we rapidly defined a future vision and strategy for Asset Data Services to maximise the value they deliver to the business.

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Retail And FMCG

We help retailers get future fit by building their capability to respond faster and more efficiently to the increasingly challenging environment

Increasing retailers agility and data capability

RETAILER CHALLENGES AND HOW WE HELP

The Retail sector is going through unprecedented change. Increased competition, rapidly changing consumer behaviours and new business models require retailers to be significantly more nimble and adaptable.

​We support retail clients deal with many of their key challenges including:

  • Rapidly defining, mobilising and executing strategy
  • Product and process innovation
  • Customer experience transformation
  • Labour productivity improvements
  • Cost optimisation
  • Extracting greater value from the data retailers have access to
  • Digital transformation
  • Building a sustainable agile change capability across the business

Examples of our work

We designed and implemented a Product Operating Model, bringing together the business, digital programme, and traditional technology delivery capability. We mobilised cross-functional teams, agile ways of working and transitioned the traditional PMO to an Agile Portfolio Office (APO) to focus on the business’s strategic priorities and deliver more predictable and incremental value.

CCEP embarked upon a multi-year data transformation. It was decided to centralise existing reporting activities into a new offshore team, however ways of working were impacting productivity and the relationship with international stakeholders. We introduced and embedded our unique DatagilityTM approach, and in 9 months the team have transitioned to be a trusted partner, increased engagement by 36%, created over 100 new, high-value reports, and have lasting capability to sustain these collaborative ways of working.

We worked with the Digital and Technology leadership team to rapidly clarify and prioritise their strategic portfolio and upskilled their teams in product management and innovation principles and practices. We ran a large-scale planning event to agree the immediate strategic priorities and roadmap aligned the businesses needs and mobilised the team into delivery.

We worked with Sainsbury's to deliver a £1bn transformation by applying Agile ways of working, focusing on new propositions, productivity and organisational efficiencies.

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energy and utilities

We are helping energy firms through the energy transition through rapid innovation, building data analytics capability and improving agility

Creating future ready energy firms

ENERGY AND UTILITIES CHALLENGES AND HOW WE HELP

The energy industry is experiencing fundamental change, creating significant opportunities to improve or access new revenue pools and reduce costs and risk. Increased data, digital capability, consumer attitudes and technology changes are the main drivers with the winners being those that can quickly respond.​

We support energy and utilities clients deal with many of the key challenges including:

  • Rapidly defining, mobilising and executing strategy
  • Extracting greater value from their data
  • Programme and project mobilisation and acceleration
  • Introducing or enhancing agile capability at scale
  • Accelerating the speed, efficiency and effectiveness of the product innovation process

Examples of our work

We supported the Group Head of Safety and Operations to mobilise their transformation strategy, increasing automation and improving the use of data analytics to improve assurance quality and efficiency.

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private equity

We help PE firms sustainably extract greater value from their investments

Accelerating the speed to value sustainably

PRIVATE EQUITY CHALLENGES AND WHERE WE HELP

PE firms need to create value more faster and sustainably than ever before going beyond financial reengineering. With such high levels of market volatility, investments are under increased stress and require a fundamental change in how they are managed. 

We support private equity clients in the following areas:

  • Rapidly defining and mobilising strategies of organisations
  • Turning around credit card portfolios
  • Building a continuous improvement capability to drive growth and efficiencies

Examples of our work

We worked with the Exec, Board and Investors of a start-up credit card business to accelerate growth for a recent portfolio purchase. We developed a segmented existing customer strategy that will contribute to c.20% of balance growth by the end of 2021.

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